Practice Policies

The information below summarizes key policies for therapy with Dr. Handy. Please review your full practice agreements and bring any questions to your appointment.

Payment and Insurance

Dr. Handy is an out-of-network provider and does not bill insurance or submit claims on your behalf. Monthly payment summaries (superbills) are available on request for you to submit to your insurer. Coverage and reimbursement vary by plan; please contact your insurer before treatment to ask about your out-of-network benefits, including coverage for telehealth.

Payment is due by credit card on the date of service unless other arrangements have been made. A credit card on file is required, and balances are not carried beyond 30 days.

Other professional services, such as between-session calls, reports, letters, treatment summaries, and authorized meetings with other professionals, may involve additional fees under your applicable fee agreement. Please review the agreement for your services.

Cancellations and missed appointments

Please provide at least 24 hours’ notice when canceling an appointment. Unless other arrangements have been made, the full session fee applies to missed appointments and appointments canceled with less than 24 hours’ notice.

Late arrivals and connection problems

If you arrive late, your appointment will end at its scheduled time. If Dr. Handy is late, she will provide the full scheduled session when possible; if she cannot extend the appointment, the session will be prorated in 15-minute increments.

If a telehealth connection is interrupted, Dr. Handy will try to reconnect. If reconnection is not possible, the session will be completed by phone or rescheduled. Session time is not extended or prorated for connection problems.

Contact between appointments

Voicemail messages may be left at 857-201-0605. Email is best kept brief; complex or sensitive matters should be discussed in an appointment. A response within a particular timeframe is not guaranteed.

Periodic, brief emails ordinarily do not incur a charge. Messages requiring a lengthy response are billed at the regular prorated session rate. Email is not fully secure, and messages may become part of your clinical record. Please review the separate consent form before using email for clinical communication.

Emergencies

Voicemail and email are not appropriate for emergencies. If you are in immediate danger or unable to remain safe, call 911 or go to your nearest emergency department.